FAQ & Policies

In an effort to ensure your dental appointment is as pleasant and predictable as possible, below you will find an overview of our office policies. Please feel free to call us at (519) 672-1360 with any questions you may have.

Cancellations and Missed Appointment Policy

We will always try to keep your visit as efficient as possible, ensuring that it starts on time and ends on time. We appreciate your help in keeping our schedule running efficiently. We know that everyone's time is valuable and we are always happy to reschedule or cancel appointments with a minimum of two business days notice. This allows us time to accommodate another client or attend to a client who may be in urgent need of care.

We strive to accommodate the scheduling needs of our clients and make every effort to keep your schedule on time. Failure to provide us with notice of cancellation at least two business days in advance, or failure to show up for a scheduled appointment will result in a rebooking fee to your account. Fees are charged according to the length of time allotted to you. 

Q: Do you accept Insurance?

For the convenience of our patients, we are pleased to file insurance estimates and claims directly on your behalf. Patients will be responsible for payment of the uninsured portion on the date treatment services were provided. As a courtesy to our patients, we will assist you to understand your coverage and will send claims to your insurance provider electronically, however your account remains your responsibility.

With the introduction of the "Privacy Act" by both the federal and Provincial Governments, many insurance companies are reluctant to speak/deal directly with dental offices and are unwilling to disclose policy/financial details to the dental staff. We ask you to keep in mind that your insurance policy is a contract between your employer and the insurance company - and that we are not a party to that agreement. We encourage our patients to be familiar with their dental plans, and we are happy to help you understand and keep track of your coverage.

Please note:

  1. Dental Insurance companies do not inform dental practices of changes with their benefit plans.
  2. Dental benefits, in most cases, do not cover 100% of the current, suggested fee guide.

Insurance is designed to help offset the cost of your dental care. Insurance estimates provide a table of allowances that will assist you in determining your approximate out-of-pocket expenses and that insurance estimates and pre-authorizations are not a guarantee from your insurance company.

We consider our relationship with you to be of primary importance and will always make our recommendations to you based on what we believe is the very best treatment for you regardless of insurance coverage.

Q: What payment methods do you accept?

Payment is due in full at the end of each appointment. We accept the following methods
of payment: 

  • Cash
  • Debit
  • Visa
  • Mastercard

Q: Will you email or call me to remind me of an
upcoming appointment?

We are pleased to provide you with a courtesy call or email at your request to remind
you of your upcoming appointments.